Custom Import Fails When Importing a Large Membership Database

ID: Q237788

The information in this article applies to:

Microsoft Site Server version 3.0

SYMPTOMS

When you import data from a Site Server 3.0 Personalization and Membership (P&M) database, Custom Import stops abruptly. There are no errors or event log messages.

CAUSE

This occurs because an array length is hard coded to a maximum value and the value is reached during a large import.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Site Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   Date      Time                 Size    File name     Platform
   -------------------------------------------------------------
   07/07/99  03:23p             2,575,360 CImportDA.exe Alpha
   07/07/99  03:24p             2,794,496 CImportDS.exe Alpha
   07/02/98  03:27p                   913 Eula.txt      Alpha
   01/27/99  02:56p                80,144 Update.exe    Alpha
   07/07/99  06:52p                 4,262 Update.inf    Alpha

   07/07/99  03:22p             2,068,992 CImportDA.exe i386
   07/07/99  03:23p             2,269,696 CImportDS.exe i386
   07/02/98  03:27p                   913 Eula.txt      i386
   01/27/99  02:02p                62,544 Update.exe    i386
   07/07/99  06:52p                 4,262 Update.inf    i386

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If You Are Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in Site Server 3.0.

MORE INFORMATION

To install this fix, run Update.exe. Update.exe will install the correct file for the version of Custom Import (SQL Server or Microsoft Access) and rename it to Cimport.exe.

Additional query words:


Keywords          : 
Version           : winnt:3.0
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 20, 1999