Err Msg: The System Could Not Log You On, Error = 0

ID: Q235942

The information in this article applies to:

SYMPTOMS

When you use Web mail and your mailbox becomes full, you cannot log on to HTML Mail Interface (HMI) Web mail. The following error message occurs:

The system could not log you on, error = 0


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next MCIS 2.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:

   Date      Time    Version      Size    File name     Platform
   -------------------------------------------------------------
   06/29/99  02:52a  8.0.349.0    310,032 Wmailobj.dll  x86
   06/29/99  02:54a  8.0.349.0    528,144 Wmailobj.dll  Alpha

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Microsoft Commercial Internet System (MCIS) version 2.5.

Additional query words: HMI 


Keywords          : 
Version           : winnt:2.5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 30, 1999