BUG: The MSMQ Service Fails to Start With an Error 0xc00000e4 or 0xc00e0001

ID: Q236775

The information in this article applies to:

SYMPTOMS

The Microsoft Message Queue (MSMQ) Service fails to start and posts two errors to the application event log.

  1. An event 2083 from the MSMQ Kernel indicating that a particular pair of files in the MSMQ storage directory failed with error code:
    0xC00000E4
    - or -
    0xC00E0001


  2. An event 2023 from the MSMQ Kernel with the text:
    "The recovery initialization did not succeed"


Both of these events occur in pairs.


STATUS

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

   Date      Time    Version      Size    File name     Platform
   -------------------------------------------------------------
   6/30/99   4:02AM  1.00.0294    57,680  MQAC.SYS      x86
   6/30/99   1:34PM  1.00.0294   481,552  MQQM.DLL      x86

Additional query words: 


Keywords          : kbMSMQ kbMSMQ100 kbMSMQ100bug 
Version           : winnt:1.0
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 15, 1999