More Than One Internal IP with Socks Enabled Causes Dr. Watson

• Microsoft Proxy Server version 2.0
• Microsoft Internet Information Server versions 3.0, 4.0

SYMPTOMS

If Socks is enabled, and the computer has more than one IP address bound to the internal network adapter, an access violation or Dr. Watson error may occur. This problem may occur even if the Socks service is not used by any clients.

A Dr. Watson error may also occur in Inetinfo.exe under the following circumstances:

• When you open the Internet Service Manager for Internet Information Server (IIS) 3.0 on a computer that has Proxy Server 2.0 installed.



• When you try to stop or start the Web Proxy Service via the Microsoft Management Console (MMC) on a computer running Internet Information Server 4.0 and Proxy Server 2.0.



• When you try to stop or start the Web Proxy Service or WWW service on a computer running Internet Information Server 3.0 and Proxy Server 2.0.

CAUSE

This problem occurs due to corruption in the process heap.

RESOLUTION

To resolve this problem, obtain the Microsoft Proxy Server 2.0 Combined Hotfix by contacting Microsoft Product Support Services. The combined hotfix is described in the KB article below:

Q190997 Proxy Server 2.0 Combined Hotfix Information and List of Fixes

WORKAROUND

To work around this problem, you can disable the SOCKS service. To do so, refer to the following Microsoft Knowledge Base article:

Q173961 How to Disable the Proxy Socks Service by Modifying the Registry

STATUS

Microsoft has confirmed this to be a problem in Microsoft Proxy Server version 2.0.

Additional query words: crash violate option pack

Keywords          : prx2faq kbfaq 
Version           : winnt:2.0,3.0,4.0
Platform          : winnt 
Issue type        : kbbug 

Last Reviewed: August 9, 1999