Active SNA Server Clients do not Appear in License Manager

ID: Q220886

The information in this article applies to:

SYMPTOMS

Connected SNA Server Clients do not show up in License Manager when the SNA Server has been be configured for "Per Server" mode. This does not affect SNA Servers configured for "Per Seat" mode.


CAUSE

In "Per Seat" mode, when a new client connects, SNA Server calls the Windows NT License API, NtLicenseRequest(), and when a client disconnects, the NtLSFreeHandle() is called. When SNA Server is configured for "Per Server" mode, at startup it reads the number of licenses from the registry and, then SNA Server enforces this number. In this mode, SNA Server will never call the Windows NT License APIs.

SNA Server has now been changed to call the Windows NT License APIs when running in "Per Server" mode.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft SNA Server version 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

File name Date Time
Snabase.exe 26/02/99 05:50
Snadmod.dll 26/02/99 05:50


NOTE: Because of file dependencies, the most recent fix that contains the above files may also contain additional files.


NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in SNA Server 3.0, 3.0 SP1, 3.0 SP2, 4.0, 4.0 SP1, 4.0 SP2.

Additional query words: 


Keywords          : 
Version           : WINDOWS:3.0,3.0SP1,3.0SP2,3.0SP3,4.0,4.0SP1,4.0SP2
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: June 28, 1999