ID: Q192412
The information in this article applies to:
Changing the password(s) for HSI (Host Security Integration) services causes HSI to function incorrectly.
When Host Security is initially installed, the service user account is given a cryptographic key based on the user ID and password that was chosen during the installation process. This information is then taken and put into the registry and is referenced when the HSI services start.
If the user account or password has changed, it will not match the original cryptographic key information, causing HSI not to work. Reviewing the application log in the Event Viewer will show the following errors coming from source SNA Host Security:
Event ID 1244
Unable to import cryptographic key into container Supplied code
0x8009000d
Event ID 594
Host Process - was unable to create connection handle to connect to PMP
Event ID 629
Host Process - was unable to create connection handle to connect to UDB
Use the original password and/or user ID that the service(s) were initially installed under.
Microsoft has confirmed this to be a problem in SNA Server versions 3.0, 3.0SP1, 3.0SP2, 3.0SP3, 4.0, and 4.0SP1.
HSI is comprised of three services: SNAPMP, SNADATABASE and SNAHOSTPROCESS. All three services must run under the same service account. If the password is changed for one or more of these services (or if a new user account is created for these services to use), HSI will not function properly.
Keywords : kbfaq
Version : WINDOWS:3.0,3.0SP1,3.0SP2,3.0SP3,4.0,4.0SP1
Platform : WINDOWS
Issue type : kbbug
Solution Type : kbpendingLast Reviewed: May 18, 1999