Event IDs 1010, 1008, 1011, and 4005 with CIM and Perflib

ID: Q186713

The information in this article applies to:

Microsoft SNA Server, versions 3.0, 3.0SP1, 3.0SP2, 3.0SP3, 4.0

SYMPTOMS

The Windows NT Event Viewer Application log may generate Event ID 1010 logs every two to three seconds. The event description is as follows:

   Event ID:  1010
   Source:    Perflib
   Description:
   The Collect Procedure for the "SnaServr" service in DLL
   "C:\SNA\system\snaperf.dll" generated an  exception or returned
   an invalid status. Performance data returned by counter DLL will be not
   be returned in Perf Data Block. Exception or status code returned is
   DWORD 0.

Other related events descriptions that may follow are:

   Event ID:  1008
   Source:    Perflib
   Description:
   The Open Procedure for service "Tcpip" in DLL "Perfctrs.dll" failed.
   Performance data for this service will not be available. Status code
   returned is DWORD 0.

   Event ID:  1011
   Source:    Perflib
   Description:
   The library file "tapiperf.dll" specified for the "TapiSrv" service
   could not  be opened. Performance data for this service will not be
   available.  Status code is data DWORD 0.

   Event ID:  4005
   Source:    perfctrs
   Description:
   Load of INETMIB1.DLL failed. Make sure the DLL file is in the PATH.
   WIN32 Error number is returned in the data.

CAUSE

It has been confirmed that versions prior to 3.5 of Compaq's Insight Manager (CIM) conflict with Performance Counters causing these errors to occur.

WORKAROUND

To work around this problem, perform one of the following:

Disable Compaq's Insight Manager Agent from the Control Panel Services tool.

-or-

Install Compaq's Insight Manager version 3.5 or greater from their Support Software Diskette (SSD).

MORE INFORMATION

All the application event logs mentioned above are related to a conflict between CIM and Performance Monitor Counters used by either Windows NT services or applications installed, such as SNA Server, TCP/IP, TAPI (Telephony API) and the Simple Network Management Protocol (SNMP).

Insight Manager is a third-party product manufactured by Compaq Corporation, a vendor independent of Microsoft; Microsoft makes no warranty, implied or otherwise, regarding this product's performance or reliability.

Version           : WINDOWS:3.0,3.0SP1,3.0SP2,3.0SP3,4.0
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: August 11, 1998