DOCUMENT:Q176762  09-DEC-2000  [exchange]
TITLE   :XCLN: Shiva Remote Setup for Outlook Icon Missing
PRODUCT :Microsoft Exchange
PROD/VER:WINDOWS 3.1x:8.0
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Outlook, Exchange Server Edition, version 8.0, used with:
    - the operating system: Microsoft Windows versions 3.1, 3.11 
-------------------------------------------------------------------------------

SYMPTOMS
========

After you install Microsoft Outlook for Windows 3.1x, Exchange Server Edition,
version 8.0, the "Shiva Remote Setup for MS Outlook" icon may be missing from
the program group into which the client was installed. All other icons for the
client appear in the program group as expected.

CAUSE
=====

This behavior may occur if Outlook is installed in a program group other than
the default.

WORKAROUND
==========

Choose one of the following:

 - In Setup, select the default program group "Microsoft Outlook."

 - Choose the Add/Remove option in Maintenance Mode Setup and enable the Shiva
   option in the Outlook component.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Outlook for Windows
3.1x, Exchange Server Edition, version 8.0. We are researching this problem and
will post new information here in the Microsoft Knowledge Base as it becomes
available.

======================================================================
Keywords          :  
Technology        : kbOutlookSearch kbExchangeSearch
Version           : WINDOWS 3.1x:8.0
Hardware          : x86
Issue type        : kbbug

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2000.