XCLN: To: Recipients Shown Half-size if Client is on Server

This information applies to:

• Microsoft Exchange Server, version 4.0, Service Pack 2

SYMPTOMS

If your computer is running Windows NT Server version 4.0 and you install a Microsoft Exchange Service Pack 2 Server before the Microsoft Exchange Service Pack 2 client, you will see that the scroll control for the To, From, Cc, and Bcc boxes is not the full up or down arrow, but smaller and squished. Clicking the buttons will scroll the view of the name, cut it in half, and never go to a new line. In addition, if you perform a Check Name, the name will be shifted down, cut in half, and no scroll option will be provided.

CAUSE

The Microsoft Exchange client and Administrator programs use different character sets. One is using a single byte character set (SBCS) and the other is using a double byte character set (DBCS). Both need to use the same character set.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem was corrected in the latest Microsoft Exchange Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K