SMS: Admin Lose Mouse/Keyboard Functionality of WinNT Clients

ID: Q179564

The information in this article applies to:

Microsoft Systems Management Server version 1.2

SYMPTOMS

When performing Remote Control of a Windows NT-based client and IP as the protocol, you may lose keyboard and/or mouse functionality on the client from the Administrator program.

CAUSE

If FindAvailableSendSlot (FASS) is lost, Systems Management Server Administrator program loses the ability to use the mouse and keyboard on the client.

The client can move the mouse cursor and use the keyboard, and the changes are reflected on the Systems Management Server Administrator viewer screen. This means that the session is still active. This behavior occurs after a period of time.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. This problem has been corrected in the latest U.S. service pack for Systems Management Server version 1.2. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K

Additional query words: prodsms

Keywords          : smsadmin kbfix1.20.sp4 kbbug1.20 
Version           : WinNT:1.2
Platform          : winnt
Issue type        : kbbug
Solution Type     : kbfix

Last Reviewed: September 9, 1998