SMS: Trying to Delete Collection May Fail and Cause Collection Status to Remain Busy

ID: Q231250

The information in this article applies to:

SYMPTOMS

When attempting to delete a collection through the MMC Systems Management Server (SMS) Administrator Console, the collection is not successfully deleted.

The collection briefly disappears, then re-appears with a "refreshing" hourglass.

An exception dialog box appears, and the following information is displayed when you click "More Information": 


_com_error exception in MMC Admin UI!

Description: 	Factory Enumeration Failure
HRESULT : 	0xEEEE0001
File : 		E:\opal\mmcadminui\Support\SMS_NMGR\NMGR_NodeData.cpp
Line: 		272
<><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><>
Description: 	Error enumerating (select * from SMS_CM_RES_COLL_JRE0001E)
HRESULT : 	0x80041001
File : 		E:\opal\mmcadminui\Support\SMS_NWBM\NWBM_CWbemAsyncNodeFactory.cpp
Line: 		346
<><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><>
Description: 	Collection could not be locked. 
Error : 		WBEM_E_FAILED
Operation:	ExecQuery
ParameterInfo:	select * from SMS_CM_RES_COLL_JRE0001E
Wbem error object:

instance of SMS_ExtendedStatus
{
	Description = "Collection could not be locked. ";
	ErrorCode = 3242722560;
	File = "E:\\opal\\sdk_provider\\nt\\smsprov\\SspCollection.cpp";
	Line = 999;
	ObjectInfo = "JRE0001E";
	Operation = "ExecQuery";
	ParameterInfo = "select * from SMS_CM_RES_COLL_JRE0001E";
	ProviderName = "ExtnProv";
	StatusCode = 2147749889;
};
Entry Point : 	Result node factory error Targetted for IE 5 Setup
Operation : 	
Command Line: 	D:\WINNT\System32\mmc.exe "H:\SMS\bin\i386\sms.msc" "" "" "" "" "" "" "" ""
Trace :		

MMF Build Info : 	SMS 2.0 Beta (1239)


CAUSE

The provider fails to delete a collection if the provider is not on the Site server and there have been advertisements targeted at the collection.


STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. This problem has been corrected in the latest U.S. service pack for Systems Management Server version 2.0. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodsms crash crashed gpf fatal hang hung remove 


Keywords          : kbSMS200 kbSMS200bug kbSMS120 kbSMS120bug 
Version           : winnt:2.0
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 9, 1999