SMS: Despooler Causes Access Violation While Creating Retry Instruction

ID: Q186827

The information in this article applies to:

SYMPTOMS

SMS_EXECUTIVE may cause a Dr. Watson error when SMS_DESPOOLER attempts to create a retry instruction.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later: 

   Date      Time       Size     File name     Platform
   ----------------------------------------------------

   03/1/99   09:06pm   254,400   Smsinst.dll   (x86)
   03/1/99   09:05pm   481,040   Smsinst.dll   (Alpha)
NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.



NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.


MORE INFORMATION

To install the hotfix, perform the following steps on the Systems Management Server site server:

  1. Stop the SMS Executive service.


  2. Close all Systems Management Server applications (including the SMS Administrator program, SMS Database Manager, and so on).


  3. Replace the Smsinst.dll file in the SMS_root\Site.srv\Platform.bin directory with the hotfixed version.

    NOTE: You can perform this step automatically by running Hotfix.exe with the Hotfix.ini file that is provided.


  4. Start the SMS Executive service.


Additional query words: prodsms smsutil 


Keywords          : kbSMS120 kbSMS120bug kbbug1.20 
Version           : winnt:1.2
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 2, 1999