SMS: Failure Playing AVIs During a Win95 Remote Control Session

ID: Q174458

The information in this article applies to:

Microsoft Systems Management Server version 1.2

SYMPTOMS

When you run an audio-video interleaved (AVI) file through Remote Control to a computer running Windows 95, the computer running the Systems Management Server Administrator program may be abruptly disconnected. This problem only appears to occur when both of the following conditions are true:

The default protocol is set to TCP/IP in Control Panel Network.
-and-
The Sms.ini file parameter for Default Protocol is set to NetBIOS.

This configuration forces a NetBT type of protocol to be used between the Windows 95 client computer and the computer running the Systems Management Server Administrator program.

CAUSE

The client computer running Windows 95 is sending a session RESET command that closes the Remote Control session.

WORKAROUND

To work around this problem, Change the Default Protocol parameter in the Sms.ini file from NetBIOS to IP.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodsms helpdesk

Keywords          : kbnetwork smsremtshoot kbbug1.20 
Version           : WINDOWS:1.2
Platform          : WINDOWS
Issue type        : kbbug

Last Reviewed: October 24, 1997