SMS: PGC Fails to Configure Applications When Roaming Profiles Are Used

ID: Q191067

The information in this article applies to:

SYMPTOMS

When roaming user profiles are used, it is possible that Appctl32.exe will attempt to configure the desktop before the server-based profile is loaded on to the local workstation. This will result in Appctl32.exe failing to configure the user's desktop with the shared applications.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later: 

   Date      Time            Size     File name    Platform
   --------------------------------------------------------

   08/05/98   04:39pm       87.1 KB   Smsrun32.exe (x86)
   08/05/98   04:40pm       97.8 KB   Smsrun16.exe (x86)
   08/05/98   03:30pm      173.0 KB   Smsrun32.exe (Alpha)
NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.



NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


WORKAROUND

To work around this problem and successfully configure the desktop computer, manually run Program Group Control (PGC) from the SMS Client group after logging on.


STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.


MORE INFORMATION

The new version of Smsrun32.exe implements a configurable time delay before loading the applications in the [Startup] section of the Smsrun32.ini file.

To configure the amount of time Smsrun32.exe will wait, add the following line to the [Local] section of the Sms.ini file on the client, where xxxxx is the time in milliseconds: 


   SmsrunStartupDelay=xxxxx
When Smsrun32.exe starts, it will sleep for the requested amount of time before starting to load the applications in the [Startup] section of the Smsrun32.ini file. This should allow sufficient time for Windows to complete loading the user profile.

To install the hotfix, perform the following steps on the Systems Management Server site server:
  1. Replace the Smsrun32.exe file in the SMS_root\Site.srv\Maincfg.box\Client.src\Platform.bin directory with the hotfixed version.


  2. Replace the Smsrun16.exe file in the SMS_root\Site.srv\Maincfg.box\Client.src\X86.bin directory with the hotfixed version.


  3. Maintenance Manager will replicate the new Smsrun32.exe to the Logon.srv\Platform.bin directory on the Systems Management Server logon servers during its next work cycle. After that occurs, you can update the clients. To update the clients, either manually run Upgrade.bat on each client or follow the instructions in the following article in the Microsoft Knowledge Base:
    Q166771 SMS: How to Force Site-Wide Client Updates


  4. Then update the Sms.ini file on the clients with the SmsrunStartupDelay line. An easy way to do this is to create a Systems Management Server Installer script that modifies the Sms.ini and sends it as a Package Command Manager (PCM) job to the client computers.


NOTE: You can perform steps 1 and 2 automatically by running Hotfix.exe with the Hotfix.ini file provided.

Additional query words: prodsms logon login 


Keywords          : kbSMS120 kbSMS120bug kbbug1.20 smspgc 
Version           : winnt:1.2
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 2, 1999