SMS: Rchelp.sys Causes a STOP Error at Boot on WinNT Clients

ID: Q184196

The information in this article applies to:

Microsoft Systems Management Server, version 1.2 Service Pack 3

SYMPTOMS

After installing Systems Management Server 1.2 Service Pack 3 (SP3), a client computer may display the following STOP error message at startup:

   STOP: c000026c {Unable to Load Device Driver}
   \<SystemRoot>\SYSTEM32\DRIVERS\RCHELP.SYS device driver could not be
   loaded. Error Status was oxc000012f

The computer will no longer complete the boot process and stops responding on this error message each time you attempt to start it.

CAUSE

The failure occurs because the \<SystemRoot>\System32\Drivers\Rchelp.sys file was not properly generated when Service Pack 3 was installed on the client.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2 Service Pack 3. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: rchelp.sys viddrv.rch c000026c oxc000012f sp3

Keywords          : kbbug1.20.sp3 
Version           : WINDOWS:1.2.SP3
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbnofix

Last Reviewed: April 18, 1998