SMS: Remote Administrator Gets a "Connection Failed" Error When Connecting to Site Server

ID: Q229091

The information in this article applies to:

Microsoft Systems Management Server version 2.0

SYMPTOMS

When trying to remotely connect to a Systems Management Site Server that is fully functional from other machines with equivalent permissions in the same domain, you may immediately receive the following error message:

Connection Failed

CAUSE

Further investigation shows that using the <windir>\system32\wbem\wbemtest.exe utility to connect the Site Server's repository at \\<server>\root\default with correct permissions can give the following error message:

The RPC server is unavailable

This is caused when the Remote Procedure Call (RPC) service is not installed and started. Verify this by going to Control Panel, clicking Network and selecting the Services tab. If installed, the RPC Configuration service is listed, otherwise it can be added from the dialog box by the clicking the Add button.

WORKAROUND

Make sure that the Remote Procedure Call (RPC) Service is installed and functional. Removing and reinstalling the TCP/IP protocol also reinstalls this service.

Additional query words: prodsms sms20 RPC


Keywords          : kbSMS200 
Version           : winnt:2.0
Platform          : winnt 
Issue type        : kbprb

Last Reviewed: May 3, 1999