SMS: Remote Cntrl May Stop Responding When Opening Applications

ID: Q192658

The information in this article applies to:

Microsoft Systems Management Server version 1.2

SYMPTOMS

When Microsoft Office applications such as Microsoft Word or Microsoft Excel or others such as PaintBrush are started through Remote Control, a Systems Management Server client running on a NEC PC98 platform may stop responding suddenly. The client computer must then be restarted.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Systems Management Server version 1.2. This problem has been corrected in the latest U.S. service pack for Microsoft Systems Management Server version 1.2. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: smsrc hang hangs hung rc helpdesk quick viewer window freeze freezes lock locked locks up launched reboot rebooted prodsms

Keywords          : smsremtshoot kbbug1.20 kbfix1.20.sp2 
Version           : WINNT:1.2
Platform          : winnt
Issue type        : kbbug
Solution Type     : kbfix

Last Reviewed: September 24, 1998