SMS: Remote Control French WinNT 4.0 SP3 Client Has Grey Viewer

ID: Q171881

The information in this article applies to:

- Microsoft Systems Management Server, version 1.2 SP2

SYMPTOMS

When making a second attempt to Remote Control a client computer running French Windows NT 4.0 Service Pack 3 with Systems Management Server 1.2 Service Pack 2, the Quick Windows Viewer appears empty and the background color is gray.

The Remote Control works fine ONLY the FIRST time.

WORKAROUND

To work around this problem, do the one of the following:

Stop and Restart the Remote Control Agent on the Systems Management Server client.
-or-
Remove Service Pack 3 for Windows NT 4.0.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. This problem was corrected in the latest Microsoft Systems Management Server 1.2 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K

Additional query words: prodsms helpdesk rc grey sp sp3 sp2 sms uninstall

Keywords          : kbenv smsremtshoot kbbug1.20 kbfix1.20.sp3 
Version           : 1.2 SP2
Platform          : winnt
Issue type        : kbbug
Solution Type     : kbfix

Last Reviewed: December 5, 1997