SMS: Runtime Error R6005/R6009 During Inventory on Win95 Client

ID: Q188549

The information in this article applies to:

Microsoft Systems Management Server version 1.2

SYMPTOMS

When running Systems Management Server inventory (either by running the Smsls.bat logon script at startup or by manually running the Runsms.bat file) on a client computer running Windows 95, you may receive either of the following error messages:

Runtime error R6005 not enough memory on exec
-or-
Runtime error R6009 not enough space for environment

CAUSE

A version of McAfee VShield earlier than 3.18 is installed on the system. Earlier versions of VShield may consume more memory, which may not allow Systems Management Server inventory to run.

WORKAROUND

To work around this problem, you can change the load order so that Systems Management Server inventory runs before the VShield software is loaded. This will allow inventory to be run at startup, by means of SMSLS. To do this, perform the following steps:

1. From the McAfee VirusScan95 group, run the VShield Configuration

   Manager.

2. Click the Detection tab. In the General section, click to disable the

   'Load VShield At Startup' option.

3. Create a shortcut to Vshwin32.exe and place it in the Startup group, so

   that VShield continues to load automatically when the computer is
   started.

4. Restart the computer.

NOTE: If you require the ability to run inventory after VShield is running, you can try setting VShield to "Scan Only *.EXE Files". Doing this may allow Systems Management Server to run inventory by means of RUNSMS, but may not always work.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. We are researching this problem and will post additional information here in the Microsoft Knowledge Base as it becomes available.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

MORE INFORMATION

McAfee, Network General, PGP, and Helix have merged to create a new company named Network Associates.

Additional query words: prodsms run time run-time viruscan virusscan virus scan mcaffee

Version           : WINNT:1.2
Platform          : winnt
Issue type        : kbbug
Solution Type     : kbpending

Last Reviewed: June 30, 1998