SMS: SMS Version 1.2 SP3 GETDISK Reports Two Floppy Disk Drives

ID: Q182416

The information in this article applies to:

Microsoft Systems Management Server, version 1.2

SYMPTOMS

After applying Service Pack 3 (SP3) for Systems Management Server 1.2, all Microsoft Windows for Workgroup and Microsoft Windows 95 clients report a floppy disk drive B in the inventory even if computers have only one floppy disk drive (drive A).

This drive is added in the "Disks" icon property without information about the size of the floppy disk drive (3.5" 1.44 MB for example) in the Storage Type list.

This problem did not occur prior to Systems Management Server 1.2 Service Pack 3.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. This problem has been corrected in the latest U.S. service pack for Systems Management Server version 1.2. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K

WORKAROUND

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. To resolve this problem immediately, contact Microsoft Technical Support to obtain the fix. If you are not severely impacted by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix.

For a complete list of Microsoft Technical Support phone numbers and information on support costs, please go to the following address on the World Wide Web:

   http://support.microsoft.com/support/supportnet/default.asp

This fix should have the following file attributes:

   Date     Time    Size    File Name    Platform
   ----------------------------------------------
   5/15/98  2:10am  18KB    GETDISK.EXE  Intel

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support. For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q154871
   TITLE:      Determining If Your Product Is Eligible for No-Charge
               Technical Support

MORE INFORMATION

To install the hotfix, perform the following steps on the SMS Site Server:

1. In the <SMS_root_directory>\Site.srv\maincfg.box\client.src\x86.bin

   directory on the site server, replace the GETDISK.EXE file with the
   version obtained from the hotfix.

2. That file will replicated at the next Maintenance Manger work cycle to

   all SMS Logon Servers to the following directory:

   SMS\Logon.srv\X86.bin

   When that occurs the clients may be updated.

To update the clients, either manually run Upgrade.bat on each client or follow the instructions in the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q166771
   TITLE     : SMS: How to Force Site-Wide Client Updates

Additional query words: prodsms

Keywords          : smsinv kbfix1.20.sp4 kbbug1.20 
Version           : WINDOWS:1.2
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbfix

Last Reviewed: September 26, 1998