SMS: SMSRUN Stops Responding at 90 Percent CPU Utilization While Internet Explorer Setup Is Running

ID: Q216552

The information in this article applies to:

SYMPTOMS

If the Systems Management Server client software is installed on a Windows NT client computer at the same time that Microsoft Internet Explorer 4.01 setup is performing its one-time per user configuration, SMSRUN32 may stop responding with CPU usage greater than 90 percent.

Furthermore, if you use Windows NT Task Manager to list the running processes, two instances of SMSRUN32 will appear.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp



   Date      Time            Size     File name      Platform
   ----------------------------------------------------------

   1/14/99   11:21pm         89,792   Smsrun32.exe   x86
    2/4/99   10:27pm         89,792   Smssrv32.exe   x86
   1/14/99   11:19pm        181,008   Smsrun32.exe   Alpha
    2/4/99   10:27pm        181,008   Smssrv32.exe   Alpha


NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.



NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.


MORE INFORMATION

To install the hotfix, perform the following steps on the Systems Management Server site server:

  1. In the <SMS_root_directory>\Site.srv\Maincfg.box\Client.src\<platform>.bin directory on the site server, replace the Smsrun32.exe file with the version obtained from the hotfix.


  2. In the <SMS_root_directory>\Site.srv\Maincfg.box\Client.src\<platform>.bin directory on the site server, replace the Smssrv32.exe file with the version obtained from the hotfix.



NOTE: These steps can be performed automatically by using Hotfix.exe with the supplied Hotfix.ini file.

At the next Maintenance Manager work cycle, the files will be replicated to all Systems Management Server logon servers, to the <SMS_root_directory>\Logon.srv\<platform>.bin directory. When that occurs, new clients will get the new Smsrun32.exe and the existing clients can be updated.

To update the existing clients, either manually run Upgrade.bat on each client or follow the instructions in the following article in the Microsoft Knowledge Base:
Q166771 SMS: How to Force Site-Wide Client Updates


NOTE: This hotfix applies only to the 32-bit version of SMSRUN.

Additional query words: prodsms smsrunx hang hangs hung ie ie4 ie401 utilization 90% 


Keywords          : kbsetup kbSMS120 kbSMS120bug 
Version           : winnt:1.2
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 2, 1999