SMS: Some Clients Get Event ID 7022 After Applying SP3

ID: Q191335

The information in this article applies to:

Microsoft Systems Management Server version 1.2

SYMPTOMS

During startup, some client computers running Windows NT may generate an event ID 7022 when the SMS Remote Control Agent service attempts to start. Manual attempts to start the service fail with a "Failed to initialize network" error message, followed by the following:

   Error Msg: Could not start the SMS Remote Control Agent service on
   \\<machine>.

CAUSE

This problem may occur if the Systems Management Server site property setting for Windows NT Remote Control is configured to use a protocol that is not installed on the Windows NT target system.

WORKAROUND

To work around this problem, change the default Remote Control protocol to an option that is supported by the protocols installed in the network environment and on all of the Windows NT systems. To do this, open the Systems Management Server Administrator utility and do the following:

1. Open Site Properties and click Clients.

2. Select Proposed Properties and click Options.

3. For "Default RC Protocol for NT Clients", choose IP Sockets.

4. Update the site and wait for this change to show as Current. After it is

   confirmed, the client computers running Windows NT will need to be
   upgraded for this change to take effect. For more information, see the
   following article in the Microsoft Knowledge Base:

      ARTICLE-ID: Q155680
      TITLE     : SMS: Windows NT Remote Control Registry Parameters Not
                  Updated

Additional query words: prodsms rc winnt

Keywords          : smsremtshoot 
Version           : WINNT:1.2
Platform          : winnt
Issue type        : kbprb

Last Reviewed: August 13, 1998