SMS: Using SmsrunStartupDelay Causes Windows 95/98 Clients to Stop Responding

ID: Q231362

The information in this article applies to:

SYMPTOMS

A Microsoft Windows 95 or Microsoft Windows 98 client computer may stop responding. This problem may occur if:

  1. The hotfixed Smsrun16.exe that is documented in the following article in the Microsoft Knowledge Base was applied:

    Q191067 SMS: PGC Fails to Configure Apps When Roaming Profiles Are Used


  2. A value for the SmsrunStartupDelay was specified.


When this problem occurs, the computer running Windows 95/98 stops responding for the entire duration of the SmsrunStartupDelay value specified.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later: 

   Date      Time         Size    File name      Platform
   ------------------------------------------------------

   5/3/99   9:33pm      100,572   Smsrun16.exe   x86
NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.



NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.


MORE INFORMATION

To install the hotfix, replace the Smsrun16.exe file in the SMS_root\Site.srv\Maincfg.box\Client.src\Platform.bin directory with the hotfixed version.

Maintenance Manager will replicate the new Smsrun16.exe to the Logon.srv\Platform.bin directory on the Systems Management Server logon servers during its next work cycle. After that occurs, you can update the clients. To update the clients, either manually run Upgrade.bat on each client or follow the instructions in the following article in the Microsoft Knowledge Base:

Q166771 SMS: How to Force Site-Wide Client Updates

Additional query words: prodsms smsrun win win95 win98 win9x 9x hang hangs hung freeze freezes frozen lock locks locked up 


Keywords          : kbSMS120 kbSMS120bug 
Version           : winnt:1.2
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 2, 1999