Messages Containing .PCX Attachments May Crash CCMC

ID: Q197363

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

Messages containing .pcx attachments may cause a mail backlog or crash the cc:Mail Connector. An error 54 will also be logged in the Windows NT Application Event log.

CAUSE

This problem is caused because the cc:Mail Connector program is incorrectly tagging all .pcx attachments in messages as a Fax, rather than as a File.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix should have the following file attributes or later:

Component: Exchange Connector for Lotus cc:Mail


   File Name   Version
   ----------------------
   Ccmc.exe    5.5.2504.0
   Ccmsg.dll   5.5.2504.0

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If Your Product Is Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

MORE INFORMATION

After you apply the fix, the cc:Mail Connector no longer marks all .pcx attachments as Fax.

Additional query words: cc:mail, crash, backlog, PCX


Keywords          : 
Version           : winnt:5.5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: August 3, 1999