XADM: Popup Error in Exchange Admin When Attempting to View Property Page for Internet Newsgroups Root Folder

ID: Q195363

The information in this article applies to:

SYMPTOMS

When you attempt to view the property pages of the Internet Newsgroup root folder, no property pages will be displayed and the following pop-up error message may be displayed:

The object cannot be found in the directory. This may be because
replication has not completed.

Microsoft Exchange Directory
ID no: c1010aae


CAUSE

The Exchange Server Administrator program inappropriately attempted to Look up the folder in a remote Exchange Server computer's directory. The Internet Newsgroup folder is a special type of folder which does not have a directory object. This pop-up error message occurs when the Exchange Server computer that the Exchange Server Administrator program is running on points to a different server in the site as the Public Folder hierarchy server. To view which server is being pointed to, perform the following steps:

  1. In the Exchange Server Administrator program, click <orgname>, click <sitename>, and then click Configuration.


  2. In Configuration, click Servers, click <localsvrname>, and click Private Information Store.


  3. On the File menu, click Properties, and then click the General tab to view the Public folder server list box.


If this list box contains a name other than the local server name that the Exchange Server Administrator program is focused on, then this pop-up error message would be displayed when you attempt to view the Internet Newsgroups folder.

NOTE: This pop-up error message is a generic error. It could occur under other circumstances and should be interpreted literally under most other circumstances.


RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:
Component: Administrator Program 

   File Name   Version
   -----------------------
   Admin.exe   5.05.2431.0


STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. 


Keywords          : exc55sp2fix 
Version           : WinNT:5.5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: May 3, 1999