XADM: Error 87 When Starting the Information Store after an Online Restore

ID: Q232705

The information in this article applies to:
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

After an online restore completes, the Information Store service does not start and generates an error 87. In the application, you also see the following event:

Event ID: 1081
Source: MSExchangeIS
Description: MSExchangeIS is unable to recover the database because error 0x00000057 occurred after a restore operation.


CAUSE

When the information store tries to start after an online restore, it attempts to read the Restore In Progress registry key to determine how to handle the online restore. If any portion of the Restore In Progress key is incorrect, the above error in the "Symptoms" section is logged.


RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

Open the registry and verify the data paths and log numbers in the Restore In Progress key. This key is located at

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Service\MSExchangeIS\Restore In Progress.
For additional information, please see the following article in the Microsoft Knowledge Base:
Q169859 XADM: Event ID 1081 and Service Specific Error 0x00000057


WORKAROUND

The Restore In Progress key is created during the restoration from an online Exchange Server-aware backup. This key is created based on data retrieved during the backup process. You need to scrutinize incorrect entries in the Restore In Progress keys. After you find the cause of the discrepancy, you can either delete the Restore In Progress key and restore the database again, or rebuild the Restore In Progress key manually to reflect the correct paths and attempt to start the information store.

Additional query words: RIP 


Keywords          : exc4 exc5 exc55 
Version           : winnt:4.0,5.0,5.5
Platform          : winnt 
Issue type        : kbprb

Last Reviewed: June 30, 1999