XADM: Exchange Fails to Install on a Second Partition of a Cluster

ID: Q216990

The information in this article applies to:

SYMPTOMS

When you install Exchange Server 5.5 on the second partition of the shared SCSI disks of a cluster, the following error message is displayed:

The specified path is not valid or is incomplete or is not a subdirectory or is not a valid cluster disk resource. Specify a valid path name.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

Component: Setup Program

File Name Version
Admin.exe 5.5.2554.0
Srvmax.exe 5.5.1960



NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.


MORE INFORMATION

To install this fix, you must rename Srvmax.exe to Setup.exe and copy the file on top of the Exchange Server 5.5 Setup file. After you install Exchange Server, replace the Exchange Administrator program (admin.exe) with the new version of this file.

If you are using this configuration, there is another issue to be aware of with Microsoft Exchange Performance Optimizer. For additional information, please see the following article in the Microsoft Knowledge Base:

Q216682 XADM: Perfwiz Doesn't Recognize Logical Partitions on Clustered Drive Resource

Additional query words: cluster node 


Keywords          : 
Version           : winnt:5.5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: August 3, 1999