XADM: Extended Characters Entered into a Mailbox via LDAP Cause Directory Replication to Break

ID: Q222647

The information in this article applies to:

SYMPTOMS

When you use Lightweight Directory Access Protocol (LDAP) commands by means of an LDAP client to add mailboxes into Exchange Server, if any attributes of the object being added use extended characters (for example, in the Distinguished Name and Relative Distinguished Name), intersite replication will stop working.

This will be logged as follows in the event logs at the time the knowledge consistency check (KCC) runs:

Event ID: 1171
Description: Exception e0010002 has occurred with parameters 9 and 2 (Internal ID 3190039). Contact Microsoft Technical Support for assistance.
The other noted effect is that this added object cannot be deleted from the directory using the Exchange Server Administrator program, the error message being:
The object cannot be found in the directory.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

Component: Directory

File name Version
Dsamain.exe 5.5.2530.0


NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Additional query words: LDAP EXTENDED INTERSITE REPLICATION 


Keywords          : 
Version           : winnt:5.5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: June 28, 1999