XADM: Extension DSAVUADM Could not be Loaded Accessing a Mailbox

ID: Q223279

The information in this article applies to:

SYMPTOMS

When an administrator uses the Exchange Server Administrator program to view the properties of a mailbox, he or she may receive the following error message:

Extension DSAVUADM could not be loaded.
The extension for MS Exchange Administrator CPU type c1031667 could not be loaded.
After clicking OK, a window appears with Abort, Retry, Ignore. By clicking Ignore, the administrator can access the mailbox.

The following event may be logged on the server.
Event ID 2037 Source: System Attendant Description: The file version \\Add-ins\Dsavuad\I386\Dsavuadm.dll installed by the local server is not current. Unable to locate the current version on any server in the site.


CAUSE

This behavior can be caused by the installation and removal of Groupshield Exchange Server computers. When opening a mailbox object and all its associated properties, including the Anti-virus tab created by Groupshield, the Administrator program looks for the Dsavuadm.dll file to display the Anti-virus tab's properties.

When installed, Groupshield creates a public folder called Quarantine to place infected messages in.

Dsavuadm.dll is a Network Associates Groupshield extension.


RESOLUTION

Please contact the software vendor Network Associates (Formally McAfee) regarding completely un-installing Groupshield on your Exchange Server computer so that it will not effect other servers in the organization.

For information about how to contact , please query in the Knowledge Base for one or more of the following articles:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.


WORKAROUND

Remove the Groupshield product from the Exchange Server.


MORE INFORMATION

For additional information, please see the following article in the Microsoft Knowledge Base:

Q49500 List of Anti-Virus Software Vendors

Additional query words: removal upgrade site join joining 


Keywords          : 
Version           : winnt:5.5
Platform          : winnt 
Issue type        : kbprb

Last Reviewed: April 12, 1999