XADM: French Admin Reports Blank Password on Newly Created Windows NT Account

ID: Q189755

The information in this article applies to:

SYMPTOMS

When you use the French Exchange Server Administrator program to create new mailboxes, the Administrator program may incorrectly indicate that the password for the Windows NT account is blank.

Version 5.0

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:
http://support.microsoft.com/support/supportnet/default.asp


NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no- charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If Your Product Is Eligible for No-Charge Technical Support

Version 5.5

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:
Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack


STATUS

Microsoft has confirmed this to be a problem in the French Exchange Server versions 5.0 and 5.5.


MORE INFORMATION

When the Windows NT Account Policy is set to have a minimum password length, the Exchange Server administrator program is responsible for creating the Windows NT account and the password for the account. For example, set the Windows NT Account Policy to have a minimum password length of ten characters. From the Exchange Server Administrator program, create a mailbox named Test. For the primary account, choose to create a new Windows NT account. After the account is created, the following dialog will appear:

Le compte Windows NT que vous venez de creer a un mot de posse vide.
L'utilisateur devra changer le mot de passe lors de sa premiere
overature de session.
The first part says that the password is blank or empty (vide). This is actually wrong because the Administrator program created the account with a password of "testxxxxxx". This can be verified by connecting to the server or by logging onto the server, if the account is given the appropriate privileges.

Additional query words: crash route XADM create users admin french france 


Keywords          : exc55sp2fix 
Version           : WinNT:5.0
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: May 12, 1999