XADM: How To Recover Items That Do Not Touch The Deleted Items Folder

ID: Q178630

The information in this article applies to:
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SUMMARY

It is possible to permanently delete items without first moving them to the Deleted Items folder. By default, the ability to recover deleted items is only enabled on the Deleted Items folder in a user's private folders. Therefore, items that are deleted in these ways cannot be recovered.

The following are two examples of these types of deletes:

A Microsoft Outlook user uses the SHIFT+DELETE key combination to delete a message.

-or-

An IMAP4 client or another type of client that does not first move the message to the Deleted Items folder.


MORE INFORMATION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).


In these cases, the administrator will typically recover the deleted items for the user. To do this, perform the following steps:

  1. Add the DWORD value DumpsterAlwaysOn=1 to the following Registry key of the administrator's Outlook Client:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Options


NOTE: For an administrator to open another user's mailbox and recover items in the user's private folders, the administrator's Windows NT account must be granted the permission of User for that user's mailbox object. Next, the administrator must create a profile for that user's mailbox or add that user's mailbox to their own profile as follows:

  1. From Control Panel, double-click the Mail icon.


  2. In the Services property page, double-click Microsoft Exchange Server.


  3. Select the Advanced Tab, and then choose Add to add the mailbox to your profile.


Additional query words: Retention Recovery 


Keywords          : XADM 
Version           : WINDOWS:8.03
Platform          : WINDOWS 
Issue type        : kbhowto

Last Reviewed: April 7, 1999