XADM: Internet Mail Service Will Not Start with Event Log Error 4071

ID: Q183178

The information in this article applies to:

Microsoft Exchange Server, versions 5.0, 5.5

SYMPTOMS

The Internet Mail Service does not start and when you review the application event log on the server, it will contain a message similar to the following:


   Event ID: 4071 - Source: MSExchangeIMC
   Type: Error
   Category: Initialization/Termination

   Unable to start the Internet Mail Service because it has not been
   configured.
   You must go to Connections in the Microsoft Exchange Administrator
   program for this site, select the Internet Mail Service object, and
   configure its setting.

In some cases, the error appears only when the Internet Mail Service starts automatically after you restart your computer. If you manually start the Internet Mail Service, it may work correctly in these instances.

CAUSE

The error occurs when the Internet Mail Service is unable to obtain a pointer to the Internet Mail Service administrator mailbox during initialization of the service. This usually means that the Internet Mail Service administrator mailbox has not been set, is incorrect, or is inaccessible.

WORKAROUND

Starting the Internet Mail Service manually may allow the service to start and work correctly.

RESOLUTION

Ensure that you set a correct and accessible mailbox for the Internet Mail Service administrator mailbox. If no mailbox has been specified, you should specify one. If the mailbox is incorrect (if it doesn't exist, for example), change it to a different mailbox. If everything appears to be correct, change it to point to a different mailbox, click OK to accept the change, and then go back into the properties of the Internet Mail Service. Change it back to the original mailbox, and click OK to accept that change. This should reset the mailbox internally.

Additional query words: IMC Internet connector administrator mailbox reboot services start


Keywords          : XADM 
Version           : WinNT:5.0,5.5
Platform          : winnt 
Issue type        : kbprb

Last Reviewed: April 3, 1999