XADM: Messages Left After Deleting Mailbox with Directory Import

• Microsoft Exchange Server, version 5.5

SYMPTOMS

If you delete a mailbox by performing a directory import with an import file, one or more messages addressed to that recipient may remain in the information store on the Microsoft Exchange Server computer. If you create the mailbox again, and then the recipient logs on to an e-mail client, the messages appear in the e-mail client.

This behavior does not occur if you delete the mailbox from the Exchange Administrator program. If you delete the mailbox from the Administrator program, all messages addressed to recipient are removed from the information store.

CAUSE

When you modify or delete an object by performing a directory import, the object attributes required to perform the operation are the only attributes that are obtained from the directory. The attributes that are obtained when you delete an object do not include the Home-MDB attribute, which is required to remove messages addressed to that recipient from the information store.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.5. For information about obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: resource usage

Keywords          : XADM 
Version           : WINDOWS:5.5
Platform          : WINDOWS 
Issue type        : kbbug 

Last Reviewed: April 7, 1999