XADM: SP2 Update Fails Causing Procedure Entry Point Error with Netif.dll

ID: Q217215

The information in this article applies to:

SYMPTOMS

During the Exchange Server 5.5 Service Pack 2 update, you may encounter an error message about failing to upgrade Mdbperf.dll. If you choose to abort the Setup at this time, the following error will occur when you attempt to rerun the update or start the Exchange services:

Dsamain.exe -Entry Point Not Found The procedure entry point ?HrRegisterProtocol@@YGJPAVPROTO@@FJJJKHPAXK@Z could not be located in the dynamic link library Netif.dll.


CAUSE

The Netif.dll file version was a pre-Service Pack 2 2448 build version.


RESOLUTION

Rename the Netif.dll file on the Exchange Server in the Exchsrvr\Bin directory, and copy it from the Service Pack 2 CD. In Control Panel, click Services, and attempt to start the directory service manually. Proceed to the Information Store and Message Transfer Agent services next.

If a service does not start, you may need to obtain that service executable from the Service Pack 2 CD. The name of the service executables are:

System Attendant - Mad.exe
Directory Service - Dsamain.exe
Information Store - Store.exe
Message Transfer Agent - Emsmta.exe
When all of the core services start successfully, you will need to reinstall Service Pack 2.


MORE INFORMATION

This error is usually encountered when Mdbperf.dll is in use. This file is opened by Performance Monitor. It will be necessary to stop all performance monitors set to run against the server performing the upgrade.

NOTE: Customers may also report the following error message:

STORE.EXE
The procedure entry point could not be located in the dynamic link library Msvcrt.dll.
Customers should copy the files Store.exe and Msvcrt.dll from the latest service pack.

NOTE: If you apply the following Store hotfix:
5.5.2611.9
you also need to apply the following DSA hotfix:
5.5.2600.0

Additional query words: 


Keywords          : 
Version           : winnt:5.5
Platform          : winnt 
Issue type        : kbprb

Last Reviewed: May 27, 1999