XCLN: Error Moving Message from PST to Exchange Server Mailbox
ID: Q173105
|
<![CDATA[
---------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Exchange Windows 3.x client, versions 4.0, 5.0, 5.5
- Microsoft Exchange Windows 95 client, versions 4.0, 5.0, 5,5
- Microsoft Exchange Windows NT client, versions 4.0, 5.0, 5.5
--------------------------------------------------------------------------
SYMPTOMS
========
If you receive a message when connected to a Microsoft Mail postoffice,
save it in a .Pst file, use that .Pst file in a profile that connects to
Microsoft Exchange Server, and attempt to move or copy that message to your
Exchange Server mailbox, you may receive the following error message:
An item could not be copied. The action could not be completed.
You will receive this error message any time that you save a Simple Mail
Transfer Protocol (SMTP) message in a .Pst file using the Exchange client
with only the Microsoft Mail services installed and later try to move the
message to an Exchange Server with only the Exchange Server service in your
profile.
WORKAROUND
==========
You can avoid this problem by adding the Microsoft Mail service to your
current Exchange profile; therefore, if you are connecting only to an
Exchange server in your current profile, you must add the Microsoft Mail
service. After you add the Microsoft Mail service, you will then be able to
move all of your messages from the .Pst file to the Exchange server-based
store.
STATUS
======
Microsoft has confirmed this to be a problem in Microsoft Exchange versions
4.0, 5.0, and 5.5. We are researching this problem and will post new
information here in the Microsoft Knowledge Base as it becomes available.
MORE INFORMATION
================
You may see this error if you are using the Microsoft Exchange client with
the Microsoft Mail service to connect to a Microsoft Mail postoffice, and
you receive SMTP messages from your Microsoft Mail postoffice mailbox and
store the messages in your .Pst file. If you receive mail in this manner
and you are now working with the above .Pst file and only have a Microsoft
Exchange Server service included in your profile, you can get the above
error when trying to move or copy an SMTP message from your local .Pst file
to the Exchange Server store.
For more information about creating a profile or adding a service to a
profile, see the Microsoft Knowledge Base article Q162203, OL97: User
Profiles and Information Services.
]]>
Keywords : kbusage XCLN
Version : WinNT:5.0
Platform : WINDOWS
Issue type :
Last Reviewed: December 12, 1997