XCLN: Exchange Windows 3.x client Does Not Receive New Mail Automatically

ID: Q169743

The information in this article applies to:

Microsoft Exchange Windows 3.x client, versions 4.0, 5.0

SYMPTOMS

If you use the Microsoft Exchange Client for Windows 3.x, you may not automatically receive new mail when it is delivered. You must perform another function, such as selecting another folder and then clicking the Inbox again, before the new mail appears.

CAUSE

Notification of new mail is a task initiated from the server. The server notifies the client that new mail has arrived so the client can update its Inbox display. However, in order for the server to notify the client of an update, the server must send directly to the client[ASCII 146]s IP address.

RESOLUTION

Verify that the correct IP address entries for the client computer are on the Domain Name Services (DNS) server, WINS server, or in the HOSTS file on the Exchange Server computer. You can also try to resolve the problem by adding the computer name and IP address of the client machine to its own HOSTS file.

For more information on how to troubleshoot Microsoft Exchange for Windows 3.x client using TCP/IP, see Q155048, "Troubleshooting Startup of Windows Client Using TCP/IP" in the Microsoft Knowledge Base.


Keywords          : XCLN 
Version           : WINDOWS:4.0,5.0
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: May 11, 1999