XCLN: Macintosh Outlook Does Not Open PAB/PST Files Stored on Windows NT MAC Volume

ID: Q229794

The information in this article applies to:

SYMPTOMS

Macintosh Outlook Client creates a profile that contains personal address book (PAB) files or personal store files (.pst files) stored in a MAC volume on a computer running Microsoft Windows NT Server. When the Outlook Client logs on to the above profile, it works successfully.

But when you run chkdsk.exe /F on the Windows NT Server computer and reboot it, the same files are inaccessible and an Outlook Client attempting to log on to the above profile generates the following error message:

Cannot find PAB or PST files.
The only way to access those PAB and .pst files is to delete the current MAPI profile and create a new one pointing to those files.


CAUSE

This behavior occurs because Microsoft Outlook stores a static path to PAB and .pst files, which can be reset by defragmenting the disk that contains the folder or running chkdsk /f against that disk to fix any disk errors.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later: 

   Component: Microsoft Macintosh Client 

   Version
   -------
   8.1.3
NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Macintosh client, versions 4.0, 5.0 and Microsoft Outlook for Macintosh, Exchange Server Edition, versions 8.0, 8.1.

Additional query words: 98 


Keywords          : kbdta 
Version           : MACINTOSH:8.0,8.1; WINDOWS:4.0,5.0
Platform          : MACINTOSH WINDOWS 
Issue type        : kbbug

Last Reviewed: June 28, 1999