XCLN: Outlook 98 Import Error: The Mail File Could not be Opened

• Microsoft Outlook Windows 95/98 client, version 8.5
• Microsoft Outlook Windows NT client, version 8.5

SYMPTOMS

When you attempt to import folders and messages from Netscape Mail 2.x or 3.x into Outlook 98 you may receive the following error messages:

Importing folder \foldername 0%

The mail file could not be opened.

The mail file data was corrupt or ended unexpectedly.

CAUSE

A folder name which contains periods will be truncated and cannot be imported into Outlook 98.

WORKAROUND

Create a folder in Netscape whose name does not contain periods, move messages to that folder, and perform the import again.

WARNING: There is no option to overwrite existing messages during import. Re-importing messages that have successfully been imported will cause duplicates to exist in Outlook.

MORE INFORMATION

For example, a directory named My.Folder will be truncated to My and messages from this folder will not be imported.

Some folders whose names do not contain periods may be imported but are also empty.

Additional query words:

Keywords          : 
Version           : WINDOWS:8.5
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: April 12, 1999