XCLN: Outlook Client Dials Incorrect Connectoid When Synchhing

ID: Q190168

The information in this article applies to:

SYMPTOMS

When you use an Outlook client to connect to an Exchange Server computer remotely and try to synchronize your offline storage file (OST), the dial- up connection may dial by using the wrong connectoid. (The connectoid appears on the screen with a message that includes the number being dialed, which is not the number you want.) If you hang up and connect again by going to the Tools menu and clicking Synchronize, the correct connectoid will be used. This behavior may repeat itself upon subsequent synchronizations and cycle back and forth between the two connectoids.


CAUSE

The above behavior occurs if two different dial-up connectoids are created. The first is used for Internet Explorer version 4.0 or later and is configured to "Connect to the Internet using a Modem" on the Connections tab of Internet Explorer Properties. A second connectoid is configured to allow an Outlook client to automatically connect and synchronize with an Exchange Server computer.


WORKAROUND

There are two possible ways to work around this issue:

Method 1

  1. In the Properties for Internet Explorer, select View, Internet Options, and the Connections tab. Select "Connect to the Internet using a local area network". This allows Internet Explorer to open and browse after a connection is established to your Internet Service Provider (ISP).


  2. Start Outlook offline. On the Tools menu, click Synchronize. This allows the connection to be made using the correct connectoid as it was configured in the Dial Up Networking properties for the Outlook client. (To configure this, on the Tools menu, click Services, click Microsoft Exchange Server, and then click Properties. Select the Dial-Up Networking tab.)


  3. To browse using Internet Explorer, double-click the dial-up connectoid to connect to the ISP. Then you can open Internet Explorer for browsing.


Method 2

  1. In the properties for Internet Explorer, select View, Internet Options, and the Connections tab. Select "Connect to the Internet using a Modem".


  2. Configure the connection to be made with the dial-up connectoid that dials the Internet Service Provider (ISP). This allows a connection to be made to the ISP when you double-click the Internet Explorer icon.


  3. Change the Dial-Up Networking properties for the Outlook client to "Do not dial, Use existing Connection". To do this, on the Outlook menu bar, click Tools, and then click Services. Select Microsoft Exchange Server, and then select Properties. Click the Dial-Up Networking tab, and select "Do not dial, Use existing Connection".


  4. To connect to the RAS server that allows access to the Exchange Server computer, first double-click the dial-up connectoid and make the connection. Then open the Outlook client. On the Tools menu, select Synchronize to synchronize your OST.



STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. 


Keywords          : XCLN 
Version           : WINDOWS:8.0,8.01,8.02,8.03,8.5
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: April 27, 1999