XCLN: Problems Using Printer Button with Lexmark Optra E Printers

ID: Q174046

The information in this article applies to:

SYMPTOMS

When you click the Print button on the toolbar of the Exchange client to print to a Lexmark Optra E printer that is connected to a local LPT port, the output may be garbled. This problem can also manifest itself when printing multiple-page documents; the second or following pages print as garbage. This can happen whether the message is open or not.


CAUSE

This problem is caused by the default settings in the properties of the Lexmark Printer.


RESOLUTION

On the File menu, click Print to print to the local port to successfully print the message.

According to Lexmark Technical Support, the following changes need to be made to the settings of the Lexmark Printer:

  1. In Control Panel, double-click Printers.


  2. Right-click the printer, and then click Properties.


  3. Under Details, in Spooling Settings, select EMF.


  4. Under Font, clear the Screen Font Substitution check box.


  5. Under Graphics, in Mode, select GL2.


The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: icon 


Keywords          : XCLN 
Version           : WINDOWS:4.0,5.0
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: June 25, 1999