XCLN: Troubleshooting "Failed to get Inbox" Error Message

• Microsoft Exchange Windows 95/98 client, version 5.0
• Microsoft Exchange Windows NT client, version 5.0

SUMMARY

When an Exchange user logs on to Exchange Server through the Microsoft Internet Explorer (IE), the Active Server page does not bring up the dialog box to allow the user to enter the domain name, user name, and password. The user may also get one of the following error messages:

Failed to get Inbox

-or-

Error: Access is denied

Verification

1. Confirm that the mailbox name does not include any spaces. If the name of the mailbox includes a space, then rename all the mailboxes by removing the spaces. For more information, refer to the following article in the Microsoft Knowledge Base: Q166994, XWEB: Spaces in Alias Name Cause "Failed to get Inbox."



2. Confirm that the user is trying to log on to the same Exchange Server computer the user is created as a user on. If the user is trying to log on to an Exchange Server computer other than the user's home server, be sure to allow enough time for the user's mailbox to replicate to the server that the user is trying to log on to.
   
   For more information, refer to the following article in the Microsoft Knowledge Base: Q165661: XWEB: Error Message: Failed to Get Inbox.



3. Verify that the user can log on to Exchange through IE on the same computer where the Microsoft Internet Information Server (IIS) is located. If the user is not able to log on from the IIS computer, check for a problem in the user's account or password.
   
   Verify that the Windows NT account that the user is signed in as has permission to the Exchange mailbox the user is trying to access. If the user can log on from the IIS computer but not remotely through the Active Server, then give the user and all other users the advanced Windows NT access right of Log on Locally. To do this, go to User Manager for Domains. From the menu select Policies, and then User Rights. In the User Rights dialog box, select from the drop-down menu Log On Locally. Add the desired group of users to the Grant To dialog box.



4. If the dialog box asking for the user name and password is displayed, but you are still getting the errors shown above, then modify the password authentication to both Allow Anonymous and Basic (Clear text). This can be done in the IIS \Internet Service Manager. Double-click on WWW service to open the properties. In the Password Authentication selection box, select both Allow Anonymous and Basic (Clear Text).



5. If the Exchange Server computer is on a Windows NT file system (NTFS) partition, then share it out with the same name and give the group Everyone Full Control for Type of Access in the Permissions dialog box.



6. Attempt to log on to the Exchange Server Web Access logon page again, entering the name in the Log On dialog box as:

   DomainName/UserName




7. If all of the above fails, try to log on with the same user credentials from IE located on another computer. If the same user is able to log on from another computer, then the password file of the user in the original computer may be corrupt. Delete the Username.pwl file in the original Windows 95 computer, log off, and log back on to the original Windows 95 computer. This will recreate this Username.pwl file and clear this problem.
   
   NOTE: If you are using a personal certificate, you should export it before renaming your .pwl file. If you do not do so, it may be unavailable when you send e-mail. For more information, see the following article in the Microsoft Knowledge Base:

   Q190296 Unable to Use Personal Certificates in Outlook Express

MORE INFORMATION

The above errors may also be reported if two users from two different Windows NT domains have the same name. A local user account (from domain A) exists on the computer used for remote access of the Exchange Server computer, and a remote user account (from domain B) exists on the Exchange Server that is accessed remotely. Credentials for the two accounts will not match, because they are from different domains, with different passwords, even though the user name is the same. This situation may occur after joining two sites and can be verified by attempting to log on using a different computer (step # 7 above).

As a final resort, you may need to perform the following steps:

1. Uninstall Outlook Web Access Component.



2. Uninstall the Option Pack.



3. Apply the post-SP3 Rollup and ASPmemfix.exe hotfixes.



4. Reinstall OWA.



5. Reinstall the Option Pack.

Additional query words: exfaqclnt exclnfaq

Keywords          : kbusage XCLN 
Version           : WINDOWS:5.0
Platform          : WINDOWS 
Issue type        : kbhowto 

Last Reviewed: May 18, 1999