XCON: Content Conversion Error When Sending an Outlook Contact as an Attachment

ID: Q222641

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

When you send an Outlook Contact as an Attachment over an X.400 Connector, a Content Conversion error may occur. The sender of the message may get a non-deliver report (NDR) similar to the following:

Your message did not reach some or all of the intended recipients.
Subject: test
Sent: 10.02.99 16:48

The following recipient(s) could not be reached:
Testuser on 10.02.99 16:48

A syntax error was detected in the content of the message
The MTS-ID of the original message is: c=DE;a=admd;p=prmd;l=SERVER1-990210154808Z-1
MSEXCH:MSExchangeMTA:Organization:SERVER1

The following may be logged in the Windows NT Server Application Event log:

Event ID: 210
Source: MSExchangeMTA
Type: Warning
Category: X.400 Service
Description: An internal MTA Error occurred. Content Conversion for message c=DE;a=admd;p=prmd;l=SERVER1-990210154808Z-1 failed. Conversion Failure 4108
Original Content Type: 2A864886F7140501, New Content Type: 56010A00.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:

Component: Message Transfer Agent (MTA)

File name	Version
Dbserver.sch	N/A
Dcprods.cat	N/A
Ems_rid.dll	5.5.2574.0
Emsmta.exe	5.5.2574.0
Info4log.cfg	N/A
Infoblog.cfg	N/A
Infodlog.cfg	N/A
Infollog.cfg	N/A
Infotlog.cfg	N/A
Mtacheck.exe	5.5.2574.0
Mtamsg.dll	5.5.2574.0
P2.xv2	N/A
X400om.dll	5.5.2574.0
X400om.dll	5.5.2574.0

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If You Are Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Additional query words: word-wrap truncated deleted


Keywords          : 
Version           : winnt:5.5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: June 28, 1999