XCON: Fax from cc:fax to Exchange Recipient Is Not Readable

ID: Q184053

The information in this article applies to:

Microsoft Exchange Server, versions 5.0, 5.5

SYMPTOMS

When the Lotus Fax Server for cc:Mail forwards fax messages to Exchange recipients via the Microsoft Exchange Connector for Lotus cc:Mail, the fax messages in the Inbox are without the file name extension and are not readable.

STATUS

Microsoft has confirmed this to be a problem in Exchange Server version 5.0.

A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

Microsoft has confirmed this to be a problem in Exchange Server version 5.5. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.5. For information about obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K


Keywords          : kbusage XCON 
Version           : 5.0,5.5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: April 7, 1999