XCON: Internet Mail Service Stops with Event IDs 4102 and 4182

ID: Q232279

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

The Internet Mail Service may shut down when receiving a malformed message and the following Event IDs will be logged in the Windows NT Server event log:

Event ID: 4182
Source: MSExchangeIMC
Type: Error
Category: Internal Processing
Description: An error was returned from the messaging software the Internet Mail Service uses to process messages on the Microsoft Exchange Server. As a result, the message in spool file HBWK2Q2P will be retried when the server is restarted.

Event ID: 4102
Source: MSExchangeIMC
Type: Error
Category: Internal Processing
Description: A serious error has occurred while trying to send mail into the Exchange Information Store. The Internet Mail Service is being shut down.

When trying to restart the Internet Mail Service, the following error message is displayed:

INTERNAL WINDOWS NT ERROR 2140.

To restart the service, the offending message must be deleted manually from the Exchsrvr\Imcdata directory. The message that must be deleted is the one listed in the Event ID 4182, HBWK2Q2P in this example.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:

Component: Information Store

File name	Version
Gapi32.dll	5.5.2619.0
Mdbmsg.dll	5.5.2619.0
Netif.dll	5.5.2619.0
Store.exe	5.5.2619.0

Component: Directory

File name	Version
Dsamain.exe	5.5.2600.0

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If You Are Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Additional query words: IMC IMS hang stop crash malfunction invalid corrupt Imail


Keywords          : 
Version           : winnt:5.5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 12, 1999