XCON: MTA Queue Length in Performance Monitor Can Show More Messages than in Queue

ID: Q196669

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

The Microsoft Exchange Server Message Transfer Agent (MTA) queue displayed in the Exchange Server Administrator program does not agree with the queue length displayed in Performance Monitor queue length for a specific connection instance.

CAUSE

The MTA is failing to update the Performance Monitor queue length for a MSExchangeMTA Connections Instance when you delete an object in the Exchange Server Administrator program MTA queue.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix should have the following file attributes or later:

Component: Message Transfer Agent (MTA)


   File Name      Version
   -------------------------
   Dbserver.sch   5.5.2500.0
   Dcprods.cat    5.5.2500.0
   Ems_rid.dll    5.5.2500.0
   Emsmta.exe     5.5.2500.0
   Info4log.cfg   5.5.2500.0
   Infodlog.cfg   5.5.2500.0
   Infollog.cfg   5.5.2500.0
   Infotlog.cfg   5.5.2500.0
   Mtacheck.exe   5.5.2500.0
   Mtamsg.dll     5.5.2500.0
   P2.xv2         5.5.2500.0
   X400om.dll     5.5.2500.0
   X400omv1.dll   5.5.2500.0

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If Your Product Is Eligible for No-Charge Technical Support

WORKAROUND

The queue length can be reset to the correct number by restarting the MTA.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.


Keywords          : 
Version           : WinNT:5.5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: August 3, 1999