XCON: No Delivery Receipts When the IMS Is in "Mailbox Disabled" State

ID: Q226202

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

The following Event ID may appear in the Windows NT Application Event log:

Event ID: 2018
Source: MSExchangeIS Private
Type: Information
Category: Transfer Out Of Gateway
Description: The generation of a delivery report or a non - delivery report for a gateway /o=MyOrg/ou=MySite/cn=configuration/cn=connections/cn=internet mail connector has failed due to error 0x4dd.

Also, in the Microsoft Exchange Server Administration program if you add the column "Storage Limits", the mailbox of the Internet Mail Service appears as "Mailbox disabled". The "Storage Limits" is added when you click the server in the left pane, click Private Information Store in the right pane, and then click Properties on the File menu. Click the Mailbox Resources tab, click Columns, click Storage Limits in the list of available columns, click Add, and then click OK.

CAUSE

The Delivery Report cannot be created because the mailbox of the Internet Mail Service has reached a quota. This quota is the one being defined in the Exchange Server Administration program. This quotat is defined when you click the server in the left pane, click Private Information Store in the right pane, and then click Properties on the File menu. On the General tab, there is an area called Storage limits that has three check boxes: Issue warning (K), Prohibit send (K), and Prohibit send and receive (K). Next to each check box, there's a box where you can specify the actual value.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:

Component: Information Store

File name	Version
Gapi32.dll	5.5.2591.0
Mdbmsg.dll	5.5.2591.0
Store.exe	5.5.2591.0

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If You Are Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Additional query words: DR IMC


Keywords          : 
Version           : winnt:5.5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: June 28, 1999