XFOR: Cannot Send Message with Brackets in Subject Field Through Connector for cc:Mail

ID: Q234350

The information in this article applies to:

SYMPTOMS

When you send a message with square brackets ([ and ]) in the Subject field through the Microsoft Exchange Connector for Lotus cc:Mail, the message may not be delivered. The message remains in the outbound message queue, which prevents any other messages from being sent through the Connector for cc:Mail.

This problem only occurs when the Subject field contains both brackets; the problem does not occur if the Subject field contains one bracket, but not the other.


CAUSE

This problem occurs when Import.exe version 8.3 is running on the Exchange Server computer. Import.exe version 8.3 does not support brackets in the Subject field.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

Component: Connector for cc:Mail

File name Version
Ccmc.exe 5.5.2611.0


NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Additional query words: ccmc stuck stop 


Keywords          : exc55 
Version           : winnt:5.5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: June 28, 1999