XFOR: Lotus cc:Mail Migration Fails when PO Name Contains Non-AlphaNumeric Characters

ID: Q229314

The information in this article applies to:

SYMPTOMS

When attempting to migrate a Lotus cc:Mail Post Office using the Microsoft Exchange Migration Wizard, messages are not migrated properly and the following error message is visible in Event Viewer:

EventID: 1004
Source: MSExchangeMig
Description:
ccMail Export.exe error exporting user 'username' bad parameters on the command line. Error with call to the ms-dos version of cc:mailexport.exe. See document 'Migrating from lotus ccmail' for more information about Command line 'export /P ******** /BATCH /N "username" /Dpath of ccdata directory /DATE /1 /files /macbin2 /itemsize /folder /msgs /all /atc:\temp\s5k.2


CAUSE

The Lotus cc:Mail Post Office name contains one or more non-alphanumeric characters. Microsoft Exchange Migration Wizard uses the name of the Lotus cc:Mail Post Office when creating a directory to hold migration files. Because some non-alphanumeric characters are valid under Win32 naming conventions, but invalid under standard 16-bit naming conventions, Lotus cc:Mail Import.exe and Export.exe utilities are unable to access the directory created using the Lotus cc:Mail Post Office name.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

Component: Migration

File name Version
Mlmig32.dll 5.5.2606.0


NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Additional query words: 


Keywords          : 
Version           : winnt:5.5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 14, 1999