XFOR: Chinese Outlook MSMail Users Receive NDRs Sending to Exchange Server

ID: Q233236

The information in this article applies to:

SYMPTOMS

Messages sent from Microsoft Mail to Exchange Server through the MS Mail Connector Interchange (MSMI) using a Chinese Outlook client are not delivered to their destination. The sender receives a non-delivery report (NDR) similar to the following: 


Your Message
  	  To:   <somebody@microsoft.com>
     Subject:   Test Message From Chinese Outlook/MSMail

Was not delivered for the following reasons:

     Delivery failed to MS:MICROSOFT/SITE/SOMEBODY
     Reason: 0 (transfer failed)
     diagnostic: -1 (no diagnostic).
     MSEXCH:MSExchangeMTA:SITE:SERVER.

Original message body follows...
The following events are logged in the event log:
Event ID: 2025
Source: MSExchangeIS Private
Description:
The delivery of a message failed due to error 80004005. A non-delivery report is being sent to the message's originator.

Event ID: 270
Source: MSExchangeMTA
Description:
A permanent error has occurred with Entity /O=MICROSOFT/OU=SITE/CN=CONFIGURATION/CN=SERVERS/CN=SERVER/CN=MICROSOFT PRIVATE MDB. Entity is a Message. Object is a Normal Priority Message.
Object: 06000050. Message ID: C=US;A= ;P=Microsoft;L=MICROSOFT-SITE-00000287 Content length: 1235, External Trace information (first 100 bytes) = 3080638061801302555300006280130120000013094D6963726F736F66740000318080113938303332303135353330302D303830308201008302060000000000, PDU dump reference 5 [MTA SUBMIT 17 74] (14)

Event ID: 290
Source: MSExchangeMTA
Description:
A non-delivery report (reason code transfer-failure and diagnostic code Omit any diagnostic code) is being generated for message C=US;A= ;P=Microsoft;L=MICROSOFT-SITE-00000287. It was originally destined for DN:/o=Microsoft/ou=SITE/cn=Recipients/cn=Somebody§ (recipient number 1), and was to be redirected to . [MTA DISP:RESULT 20 136] (12)


CAUSE

This problem occurs when the Microsoft Exchange Server information store receives the message from the message transfer agent (MTA) and detects that there are two MAPI Properties for strings within the message that have conflicting code page IDs. The information store sends an NDR for the message because of the discrepancy.

This problem will not occur if the Chinese Exchange client is used instead of the Chinese Outlook client because the Chinese Outlook client includes four additional MAPI Properties for the TNEF portion of the message, one of which is an additional string property containing a code page ID.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

Component: MSMI


File name Version
Mt.exe 2619.0
Mtmsg.dll 2619.0


NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5 Service Packs 1, 2.

Additional query words: 


Keywords          : exc55sp3 
Version           : winnt:5.5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: June 28, 1999