XFOR: Connector for Lotus Notes Access Violation in Lsmexout Process

ID: Q226329

The information in this article applies to:

SYMPTOMS

When you are running the Exchange Notes Connector for Lotus Notes, the Lsmexout process may stop. When this occurs, you receive an access violation error message. This behavior occurs if the Connector program tries to export a message from Microsoft Exchange Server to Lotus Notes, and the e-mail address of one of the message recipients is more than 383 characters in length. Usually, a message recipient is not this large, but may be because of some other previous processing failure that is possibly outside the scope of Microsoft Exchange Server.


CAUSE

This problem occurs because additional checks have been added to determine the length of a message recipient's e-mail address before attempting to convert it.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

Component: Exchange Notes Connector

File name Version
Lsmexif.dll 5.5.2587.0


NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Additional query words: accvio 


Keywords          : 
Version           : winnt:5.5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 7, 1999